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Shipping & Returns

Domestic Shipping :
  • FREE Shipping via UPS Ground on orders of $199 or more in the continental US (excluding any military orders).
  • Flat rate of $7.95 for any order under $199 with a shipping weight of less than 10lbs. Any orders 10lbs and over will be assessed for the corresponding UPS shipping cost for the weight and destination.
  • Most orders are shipped out same or next day depending on stock availability.
  • UPS Next Day, 2nd Day, and 3-Day Select are also available. The cutoff time for these options is 11am Eastern Standard Time.
  • We will ship to P.O. Boxes through the U.S. Postal Service.
  • All FPO and APO orders are sent through U.S. Postal Service also. Call for charges.
  • We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
  • UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
  • A $10 fee will be charged to you for shipments that are either re-routed after leaving our warehouse; or incorrectly addressed due to customer error. Shipping labels are produced directly from the shipping information you entered. If you provide us an incorrect zip code or other addressing mistake (e.g. incorrect or missing apartment number) you will be charged the $10 fee as the shipping company will charge us a fee for this correction.


International Shipping :
  • Customs will incur shipping charges based on the order weight and county of destination.
  • Do not order items that are illegal to import into your country. Every country has unique laws and we cannot keep up with all of them. It is your responsibility to verify with your Custom's office to see if your country allows for the shipment of our products to your country.
  • If Customs seizes the package (for any reason) and we do not receive the package back, we will not issue you a refund.
  • If the seized package is returned to us, and products are in perfect condition, a credit for the charge of the product will be given and you are responsible for the shipping charges.
  • Prepayment is required. Payment must be by credit card, U.S. or International Money Order, or personal check drawn on a U.S. bank.
  • Customer is responsible for any duties or taxes that may apply. Check with your own country as we do not collect any duties or taxes from you and do not know how much they will cost you. We report the exact amount of the sale on the Custom form. Please do not ask us to claim less than the actual sale amount.
  • For a package contents description on the Customs form, we claim "Food supplements - for personal use only". Please do not ask us to claim a "gift" or other incorrect description.
  • We reserve the right to decline an order for any reason.


Return Information / Policy :
  • All problems with orders must be reported within 24 hours of receiving product.
  • No unauthorized returns / No returns on opened merchandise.
  • Orders sent back without return authorization number will be refused.
  • 25% restocking fee will be charged on all returns.
  • No shipping charges will be refunded.
  • Any damaged product must be received by us before any credits or product reshipment.



IntenseNutrition.com is not responsible / liable for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. Additionally, IntenseNutrition.com is not responsible for any fitness or health claims or any product guarantees made by manufacturers. All guarantee issues must always be conducted through the product manufacturer.
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